Another excellent resource today – all about the Customer Experience. Keep in mind the internal AND external customers we all serve. Both are equally important.
Kudos to Eric Ripert on this well done publication On The Line.
If you haven’t picked up, I am very high on outstanding customer service & experience. The difference?
- Service = What you Give
- Experience = What you Get.
What are you giving and what are you getting?
Take a good look.
Photo courtesy of Flickr by kait lilley